7.01.2008
Pretty damn shocking
There are many problems with America's health care system, but you'd at least expect hospitals to take care of people who are at the hospital for care. So reading this story about a woman who collapsed (and died, as it turned out) in an emergency room - and then wasn't tended to for an hour - is disturbing. That's either an illustration of shocking incompetence or utter callousness by hospital staff, and it illustrates that the main problem with health care isn't necessarily that everyone isn't covered - but that we can't even get the care right.
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I think a big part of the problem with bureaucracies - hospitals included - is their rigid adherence to standard operating procedures. Employees are trained and expected to follow a set of predefined steps in any given situation, thus engendering a working environment with little creativity or flexibility. I'm not saying that SOPs were the primary culprit in this case, but I do wonder if the "people in waiting rooms are there to wait" type of thinking dissuaded onlookers and staffers to help this woman.
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