I wasted about 90 minutes of prime afternoon time in the mall, waiting for someone at the local AT&T shop to set up a new account. I come home, talk to someone on the phone for 10-15 minutes, and my new account is set up - all I need to do is pick up a phone.
People should know how to do their jobs. When I ran the operations at a student-run bank, no one would have ever gotten away with the mind-blowing incompetence that was on performance today. Opening a new cell phone account should be one of the easiest tasks to perform.
1 comment:
This kind of highlights one of the issues with poorly competitive markets: the vendor only has to vary their product minimally from their competitors to attract a niche of customers, after which they don't have to care about customer service. Whether it takes you nine or ninety minutes to set up a new account doesn't really matter, since the monetary losses you avoid from a particular plan far outweighs the inconvenience of crappy help.
Then again, there's human factors that can make the goings-ons of any establishment lackluster; however, I doubt that this was any kind of exceptional circumstance. :)
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